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Frequently Asked Questions--As Promised!

What happens once I place my order?

When you place your order it takes approximately 48 hours to process and for your wine to be placed on a temperature-controlled truck to get on its way to you→

Once it is on that truck, this becomes sort of a blackhole situation for us where we cannot see where your wine is. However, we have hand selected the best truck delivery service we could find to preserve each delicate tasting note of your wine and to ensure the quality for when it arrives to you. In general, this process takes about a week (depending on a few factors including weather [in heat waves this process is slowed to protect the wine], where you are located, and the specific driver) → 

The truck then drops it off at a local UPS hub in your state where they scan it and you will receive your first shipping update. The wine is then at the mercy of how expedient your local UPS is (this can take hours to a few days) but UPS will send you updates→

Finally the wine is delivered in tip top condition to your house for you to enjoy! Yay!

I placed my order over a week ago and haven’t gotten any updates..

Remember the temperature-controlled truck bit? This is where your wine is! Once the orders go through, your wine is then transported to your home state on the truck that is temperature regulated to protect the pristine condition of your juice! When your order is on this truck, you will not be receiving any updates. Luckily this is the longest portion of transport. The truck will deliver the wine to a local UPS hub in your state and you will receive your first shipping update and the wine will be at your house and in your glass before you know it! 

As a small artisan winery, the difference when working with us is that we care about each and every bottle that we produce and it is our intention to ensure that every bottle that has our name on it is up to the highest standard of quality. Hence, the temperature controlled trucks.

I’ve never ordered wine online before, is there anything special about alcoholic deliveries I need to know?

So glad you asked! Actually, yes. And this one is important! Because this is the delivery of an alcoholic beverage, or hopefully a few bottles of alcoholic beverages, someone who is over the age of 21 must be present when the wine is delivered to your house to sign for the package. If someone is not at the mailing location when the package is delivered, UPS will notify you and make another attempt to deliver the wine. UPS will attempt to deliver your wine 3 times and then it will sit at your UPS hub for 5 days (as we try to feverishly try to contact you and figure something out!) before sending the package back to us. When this happens, additional shipping fees are incurred. If this was a mistake, as it most often is, we diligently work with our customers to get their wine to them by reshipping your order. HOWEVER, this means we have the initial shipping fee + the return shipping fee + the reshipping fee to get the wine to its forever  home. Please be aware that someone must be present when the wine is delivered to avoid this unfortunate back and forth! 

Why aren’t your wines all carbon copies of each other?

The Marigny wines are all natural! They are unfiltered. Sediment is normal and adds to the flavor profile. Because these wines are organic, and natural, there is bottle variation and each bottle will closely resemble the next, but may have its own subtle characteristics. Carbonic Maceration traps some Co2 in the wine. Bottling processes can add to, decrease, or remove some of this Co2. Some bottles will have more “fizz” than others. Some may not have any fizz. All of them will be delicious.

  

I will be in Oregon and would love to do a tasting.. 

Our wine master Andy is a busy man. However, when you've got something this good you want to shout from the rooftops and share it with the world! Please shoot us an email at yo@themarigny.com if you are interested in a tasting and we will let you know of any availability on his part or events we may be involved in in the area!