Shipping Policy

Informally

If the temperature outside is safe for wine (at every step of the way between you and Oregon), you order is processed within 48 hours and, if you don't live in California, you will receive a shipping update from UPS shortly thereafter.

If you live in California, your order won't process until it arrives in California. Trucks drive our wine from Oregon to Napa every Friday. The following Monday, or Tuesday, your wine will enter the UPS system and you'll receive a notification. This is due to California regulations. You will not receive a notification until your wine is in Napa.

If temperatures outside are dangerous for wine, we will not ship them and will only accommodate refunds at our discretion. If you choose ground shipping, this could take days, weeks, or even months. If you'd like to upgrade your shipping to "overnight" we will do our best to help you, please let us know. Please plan accordingly.

We are not able to track orders on temperature controlled trucks. We receive notifications at the same time that you do. It's a bit of a blackhole, but it is worth it to protect your wine and our work.

As soon as your wine lands at your local UPS hub, you'll receive a shipping notification and your wine will follow very quickly after.

Formally

SHIPPING INFORMATION
The Marigny can ship accessories and non-alcohol items to any state. Wine shipments are only allowed to select states.

Estimated Delivery Time
Please note, with extreme heat during the summer months and extreme cold during the winter months, we may hold shipments to your area here in our warehouse. If you feel this may be a problem because of a time-sensitive package, please email our Winemaker (andy@themarigny.com) to discuss other options.

Orders placed will ship within the next 5 business days. Faster shipping options may be available. All packages are packed in specialized containers to ensure proper delivery. We do everything possible on our end to protect our wine shipments from temperature-related damage. If you are concerned about the weather in your area, you may request a specific shipping date or you may choose a faster shipping method. You will receive an email containing tracking information once your order is boxed and ready for shipment. Please note, these tracking numbers will not be active until they are scanned by the carrier. (For example, if you have an order scheduled to ship on a Monday, we may box it on a Friday and send you the tracking info. However, the tracking info will not be valid until the driver picks it up.)

Insurance
If you would like to add insurance to our order, please contact us prior to placing your order to discuss options.

Shipping To A Hotel
Shipping to a hotel where you are staying, or going to be staying is not permitted. Packages are often lost or misplaced and not delivered to guests in a timely fashion.

Signature Policy
You must be 21 years of age or older to purchase wine from themarigny.com. All packages sent out by The Marigny require a signature upon delivery. It is highly recommended that you provide us with a business shipping address for best service. Customer comments on their order such as "Please leave on back porch" or "Please leave at front door" will be ignored. We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine.

Returns
Themarigny.com is committed to customer satisfaction. If there is any problem with your order, we want to hear about it. Please note, any problems with the receipt of your package must be called in to us within 7 days of the delivery. If you suspect the bottle is bad, put the cork back in the wine leaving the contents of the wine in the bottle. We won’t accept any bottles with more than 4oz missing. If you find any errors regarding type of wine and vintage, please call contact us right away. It is vital that you let us know of any error immediately.

Legal Notice
Title to, and ownership of, all wine passes from The Marigny LLC to the purchaser in the State of Oregon and the purchaser takes all responsibility for the shipping of it from Oregon to his/her home state. By arranging for transportation of the wine via common carrier, The Marigny is providing a service to, and acting on behalf of the purchaser. You will be billed for this service. By utilizing this service from The Marigny, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.